Shipping + Handling
All hand-painted items will be shipped within 2 weeks and for all other items we aim to dispatch your purchase with 1-2 working days by DHL.
Orders outside of the UK will be shipped DDU (Delivery Duty Unpaid). You are liable for all duties, customs, and sales taxes based on the country requirements where the order is being sent. Upon arrival, a separate payment will be required to release your order. Caine London is not responsible for the payment of this duty. For more information on any customs and duties that may be incurred, please contact your local DHL office.
What happens with returned packages or failed deliveries?
In the case where DHL is unable to deliver a package due to an incorrect address, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Caine London is not liable for payment of return shipping costs levied by the courier (which includes any unpaid customs or taxes). In addition to this, Caine London is not responsible for any fees incurred upon re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
Caine London insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Caine London and transfer of responsibility in the same way.
DHL can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page at checkout before proceeding to purchase. If you choose not to provide a signature as proof of delivery, you agree to our terms & conditions and take full responsibility for any loss or damage that may occur.